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Modules
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I.
Service Dispatch
| Features |
Benefits |
Online and real time data collection
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Consistent and accurate dispatch
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Key word prompts and scroll down menus for increased data entry efficiency
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Eliminates unnecessary activity
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Full tracking of:
- Technician availability
- Materials availability
- Equipment availability
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Access workload, availability and overdue calls
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Dispatch based on:
- Service skill requirements
- Technician work load
- Service location
- Client history
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Ensures consistently optimized performance
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Scheduling
- View schedule by day, hour, month etc.
- Repairs, preventative maintenance, contracts, warranties,
installations
- Modify call duration, reassign resources
- Automated hierarchy for issuing orders
to supervisors etc.
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Fast and accurate locating of appropriate personnel
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Individual audio prompting for high priority messages and work orders*
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| *Mobile device dependant |
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II. Work
Order
| Features |
Benefits |
Online and real time data collection
|
No paper required
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Formulation of statistical data used to declare work order standards
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Consistent and accurate work orders
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Tracking of work order status
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Real time knowledge of work order status
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Keyword prompts and scroll down menus for increased data entry efficiency
|
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III. Client
Management
| Features |
Benefits |
Online and real time data collection
|
Creates professional image
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Complete customer service process controls for contract, warranty, regular
and special service
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Consistent service quality
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Job summary reports
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Creates life long customers
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Full tracking of:
- Time, equipment, and materials consumption
- Client and employee histories
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Real time knowledge of work order status and client profitability
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IV. Contract Management
| Features |
Benefits |
Online and real time data collection
|
Exceptional organization
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Full tracking of:
- Contract status
- Time, equipment, expense and materials consumption
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Real time knowledge of contract status and profitability
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Job summary reports
|
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V. Inventory
Management
| Features |
Benefits |
Online and real time data collection
|
Consistent and accurate inventory
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Full tracking of:
- Materials used
- Materials in stock and stock location
|
Monitor real time inventory status
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Replenishment of inventory
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Increase accuracy in service scheduling
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Analysis of:
- Seasonality
- Frequency of use
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Accurate forecasting of inventory requirements
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Reference online inventory status and price book
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Automated Cycle counting
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VI. Equipment
Management (tools vehicles etc.)
| Features |
Benefits |
Online and real time data collection
|
Consistent and accurate equipment management
|
Full tracking of total cost of ownership
|
Analyze equipment return on investment
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VII. Invoicing
| Features |
Benefits |
Online and real time data collection
|
Consistent and accurate invoicing
|
Calculates travel and labour
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Less contested bills
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Can be handled on site or in office
|
Improves customer service image
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Interfaces with most financial applications
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Shortens accounts receivable cycle, improves cash flow
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Tracking of invoice status
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Manages special billing requirements
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VIII. Payroll
| Features |
Benefits |
Online and real time data collection
|
Consistent and accurate payroll
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Interfaces directly with most financial applications
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Eliminates unnecessary resource use
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Automated to ebanking
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Eliminates need for payroll cheques
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IX. Employee
Management
| Features |
Benefits |
Full tracking of:
- Time, equipment, expenses and materials consumption
- Performance
|
Consistent and accurate employee management and work standards
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Employee performance and utilization reports
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Decrease contested work |
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X. Strategy Development
| Features |
Benefits |
Daily, Monthly, yearly profit reports
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Reduces management responsibility
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Job summary reports
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Improves forecasting abilities
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Employee, equipment, client reports
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Aide for informed decision making
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